I don't want to paint Eola in a totally negative picture as there were many
good customer serving moves made there too.
General Mills was one of the customers who had direct phone numbers to the
right people to get what they wanted NOW. I was on both the phone line
receiving these calls and in the trains on at least one occasion. I also heard
the
stories of other cases. It was not uncommon for General Mills to call "the
White House" and say that car xyz 123 was leaving their plant on the Belt in
Chicago that afternoon and was need at West Chicago on the PM mail w/o fail.
Cicero would expedite switching of the car into a west bound stopping at Eola.
The night or afternoon mail would be called back from West Chicago to fetch
the
car from Eola where the yard engine had placed it first out on the "new
Track" for quick p/u and departure by the mail. General Mills would be happy
for
awhile and then there'd be another call .............................
Leo Phillipp
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[Non-text portions of this message have been removed]
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