One the first phone calls I took as Asst to Mgr of Trains and Terminals at
the "White House" was from an upset guy at IMC because a load of potash (in
an IMC hopper) came in 1/3 mty.He really wanted to fight and blame the RR.
Gee,let me see IMC loaded the car,in an IMC hopper,delivered to an IMC
location, its 1/3 light and its the RR's fault. I can follow this. He was
referred to the claims dept and unfortunately I never followed up to see how
it came out.
Leo
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