Dave,
I agree with your statement. I do not do modeling, but am an old "Q" employee
with a family history of railroaders, all with the Burlington. Whether modeling
or just historical interest, let's keep things friendly. By the way, I live
about 25 miles from the Tehachapi Loop. which is shared by the BNSF and SP.
Interesting sight.
Chuck Duncan
Dave_Lotz wrote:
> To the BRHSlist from a very concerned member:
>
> I'm choosing my words very carefully and hope that all will read them just
> as carefully. This email is directed to the group as a whole, not to
> specific individuals. At my request, please direct responses to me directly
> to keep this conversation thread off the list.
>
> The recent volley of emails that was sparked by a well-intended, but largely
> misinterpreted email, was not what this list was created for, not should it
> be used for in the future. This list was/is intended to be a forum for the
> factual (as much as possible) exchange of information about the Burlington
> Route. We have been successful in maintaining a very high standard and I
> hope that we will soon forget this recent "battle" and get on with what we
> do best.
>
> There is a very present danger in the written word, in that it is difficult
> to ascertain how those words were meant to be interoperated. We do not have
> the benefit of inflection, body language, or instant clarification. Please,
> please be careful and let's make certain that emails are read as we meant
> them to be.
>
> A second, but no less important danger in a list like this, is that hastily
> written words spread quickly, to a large number of people, and are very hard
> to retract. We've experienced that the last couple of days. We are all
> emotional beings, and feelings can get hurt, so please be considerate, and
> reflect before hitting the send button.. If you have a difference of
> opinion, or a complaint against one person, don't send it to the whole list.
> Resolve the conflict one-on-one, not corporately.
>
> All of us share a great fondness for the Burlington, and we should build on
> that strength through our unity. Not demeaning each other because of
> differences of opinion. This hobby is much too small to make enemies...we
> need each other, modelers need the manufacturers, importers, wholesalers,
> and retailers, and they all need the modelers.
>
> Criticism of products is not limited to this industry/hobby...I'm sure that
> if you ask anyone in a customer service role, they could relate myriads of
> experiences of complaints about their products. (anyone remember Ralph
> Nader?) Yes, I know that we as manufacturers take personal pride in the
> products we bring to the marketplace, and it is difficult to hear
> complaints, and even more difficult when the criticism goes beyond a
> recognition of what could be improved, to a personal attack. However, as
> manufacturers, we need to have a thicker, Teflon-coated skin and remember
> the saying, "the customer is always right, even when they are wrong."
> Please remember that for every complaint you receive there are at least two
> hundred others who are extremely happy with your products and don't punish
> the majority for the indiscretions of the minority.
>
> Modelers, the products available today are the best we've ever had in the
> history of model railroading. The manufacturers are listening to those with
> valid, positive criticism. Yes, mistakes are made, we are all human, so
> please refrain from personal criticism and attacks. Be professional,
> courteous, and factual.
>
> Stepping off my soapbox, and open to comments,
>
> Dave Lotz,
> BRHSlist Originator
>
>
>
>
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