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Re: [CBQ] Are you having BRHS website connection issues?

To: "Group.io CB&Q" <CBQ@groups.io>, "Group.io BRHS" <BRHSlist@groups.io>
Subject: Re: [CBQ] Are you having BRHS website connection issues?
From: "Jack Schroeder" <jack@highlandwebworks.com>
Date: Fri, 29 Sep 2023 19:19:43 -0500
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Hello folks --- again at 6:45pm Chicago time.

The connection to the BRHS web site appears to be working again... at least for me in Texas. I hope it is working everywhere else.

Here is the story behind this partial 10 hour connection failure today, Friday, September 29, 2023.  

BRHS web sites is hosted from a data center near Washington DC. About 8:00AM this morning I discovered the lose of connection to the web server and called the hosting company. They made a huge effort to figure out why I was not able to connect, pushing the question to their top network engineers. Their only conclusion was that the problem was not at their facility, but was likely to be with my ISP, Charter/Spectrum Communications. Then I discovered that Dave Lotz could connect but other people in different areas could not. Back on the phone to the hosting company it was determined by 'pinging' and route tracing, that a connection through one of the major Internet carriers near Washington DC was blocking the connection along the path to the hosting company.  Not all traffic passed by this channel such as Dave Lotz's case.  This was most likely just a breakdown in equipment, not a intentional blockage. To get a better idea of where the blockage was at (what carrier), fearing that it may continue for some time, the hosting company suggested we gather more examples of where this loss of connection was effecting and supply them with this info -- thus my email below. The hosting company hasd a strong guess to which carrier it was but, it is over now.

Well, anyway, I hope this is the end of this blockage for everyone to our web site and the end of this story. 
Thanks to all that responded with your location and tech data, which it appears is no longer needed.


Jack Schroeder
817 485-1922
jack@highlandwebworks.com
----------------------------
On 9/29/2023 2:23 PM, Jack Schroeder wrote:
Hello folks:

There have been multiple reports today, Friday, September 29, 2023, of folks who are not able to connect to http://www.burlingtonroute.org.
It seams to depend upon the user's location. We are hoping it is very localized.

You can help the BRHS and our technical partners resolve this problem by replying to this email with the following information --- only if you are NOT able to connect.  This information is needed today and for the next five days. After that we should have this problem in the rear view mirror.

1. Your name
2. Your email address
3. Your location (city, state only)
4. Your ISP (charter, Comcast, Fox, etc)
5. Your IP address   https://ip-address-lookup-v4.com/

Thanks.
--
Jack Schroeder
817 485-1922
jack@highlandwebworks.com
----------------------------

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