Hello folks --- again at 6:45pm Chicago time.
The connection to the BRHS web site appears to be
working again... at least for me in Texas. I hope it is working
everywhere else.
Here is the story behind this partial 10 hour connection failure
today, Friday, September 29, 2023.
BRHS web sites is hosted from a data center near Washington DC.
About 8:00AM this morning I discovered the lose of connection to the
web server and called the hosting company. They made a huge effort
to figure out why I was not able to connect, pushing the question to
their top network engineers. Their only conclusion was that the
problem was not at their facility, but was likely to be with my ISP,
Charter/Spectrum Communications. Then I discovered that Dave Lotz
could connect but other people in different areas could not. Back on
the phone to the hosting company it was determined by 'pinging' and
route tracing, that a connection through one of the major Internet
carriers near Washington DC was blocking the connection along the
path to the hosting company. Not all traffic passed by this channel
such as Dave Lotz's case. This was most likely just a breakdown in
equipment, not a intentional blockage. To get a better idea of where
the blockage was at (what carrier), fearing that it may continue for
some time, the hosting company suggested we gather more examples of
where this loss of connection was effecting and supply them with
this info -- thus my email below. The hosting company hasd a strong
guess to which carrier it was but, it is over now.
Well, anyway, I hope this is the end of this blockage for everyone to our web site and the end of this
story.
Thanks to all that responded with your location and tech data, which
it appears is no longer needed.
On 9/29/2023 2:23 PM, Jack Schroeder
wrote:
Hello folks:
There have been multiple reports today, Friday, September 29,
2023, of folks who are not able to connect to http://www.burlingtonroute.org.
It seams to depend upon the user's location. We are hoping it is
very localized.
You can help the BRHS and our technical partners resolve this
problem by replying to this email with the following information
--- only if you are NOT able to connect. This information
is needed today and for the next five days. After that we should
have this problem in the rear view mirror.
1. Your name
2. Your email address
3. Your location (city, state only)
4. Your ISP (charter, Comcast, Fox, etc)
5. Your IP address https://ip-address-lookup-v4.com/
Thanks.
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